WhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.
ITIL, according to the ITIL books themselves, is “a set of best-practice publications for IT service management”. ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain. Get the latest news and information about IT services and content solution for the banking, financial services and cross industries in Indonesia and Asia Pasific.
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Business managers today expect you to leverage technology in ways that will make the business more innovative. To meet their expectations, you need to understand new technology directions so you can unleash the power technological innovations, … Read More..Read More →